Terms of Service

1. Scope of Terms

These Terms of Service apply to ZIVFY website access, quote requests, sample requests, custom printing communication, artwork review, payment, production, shipping and after-sales support.

“ZIVFY,” “we,” “our,” or “us” refers to ZIVFY custom printing. “Customer,” “buyer,” “you,” or “your” refers to the person, company, agency, designer, brand team, purchasing team or other party using this website, submitting an inquiry, approving an order, or purchasing custom printed products from ZIVFY.

If a written quotation, invoice, proof approval, production confirmation or other written order agreement includes specific terms for a particular order, those order-specific terms apply together with these Terms of Service.

2. Quotes & Order Review

ZIVFY is primarily a quote-based custom printing service. Pricing and feasibility depend on project details, including product type, quantity, size, material, thickness, finish, packaging requirement, artwork condition, production complexity, delivery destination and target timeline.

• Website prices, examples, images and product descriptions are for general reference unless confirmed in a written quote.
• A quote is not final until ZIVFY has reviewed the necessary project information and confirmed the applicable price, scope and order details.
• ZIVFY may request artwork, reference photos, size details, material direction, finish requirements, packing requirements and delivery information before quoting.
• ZIVFY may decline projects that are technically unsuitable, legally risky, unclear, incomplete or outside our production scope.

4. Payment Options, Deposits & Order Start

Payment options are confirmed after quote acceptance. ZIVFY commonly supports secure PayPal invoices or payment links, and major credit or debit cards may be available through PayPal checkout where supported. For approved custom orders, other payment options may be discussed before payment is requested.

Production, file repair, artwork setup, proof preparation, material purchase or other order preparation work may require full payment or deposit before work begins. A project is not considered ready for production until the required payment, order details, artwork files and approval steps have been completed.

• Prices may be quoted in a currency confirmed by ZIVFY.
• Bank fees, payment processing fees, exchange rate differences or intermediary charges may be handled according to the confirmed payment arrangement.
• If a deposit is accepted, the balance must be paid according to the agreed order terms before shipment or at another confirmed stage.
• ZIVFY may pause or delay work if payment, deposit, balance payment, artwork approval or required information is incomplete.

5. Artwork, Files & Customer Responsibility

The customer is responsible for providing accurate, complete and legally authorized artwork, logos, text, images, dimensions and production instructions. ZIVFY may review files for production feasibility, but we are not responsible for discovering every typo, legal issue, content error, low-resolution element, spelling problem, incorrect phone number, wrong QR code, incorrect address or design mistake in customer-provided materials.

• Customer-provided files should be suitable for print production or clearly identified as reference files.
• Fonts, linked images, vector files, dielines, bleed, safe area, color mode and finish layers should be provided where required.
• The customer must confirm that uploaded logos, trademarks, photos, illustrations and other materials are owned by the customer or used with valid authorization.
• If ZIVFY provides artwork support, the customer remains responsible for final review and approval before production.

6. Proofs, Mockups & Approval

ZIVFY may provide digital proofs, layout previews, mockups, production notes or confirmation images when appropriate. These materials are intended to help confirm layout, content, approximate placement, finish direction and production scope.

Unless specifically agreed, digital proofs and screen previews are not exact guarantees of final color, material texture, gloss, foil reflection, embossing depth, debossing depth, cutting edge, thickness feel or real-world lighting appearance.

• The customer must carefully check spelling, grammar, contact details, QR codes, layout, quantity, size, material, finish and delivery information before approval.
• Written approval, payment confirmation, accepted quote, approved proof or other clear written confirmation may be treated as authorization to proceed.
• After approval, changes may be limited or unavailable depending on whether setup, material purchase, plate preparation or production has started.
• ZIVFY is not responsible for customer-approved content errors unless otherwise agreed in writing.

7. Color, Materials, Finishes & Production Tolerances

Custom printing involves normal production variation. Differences may occur between screen display and printed color, RGB and CMYK output, Pantone reference and material behavior, different paper batches, lamination batches, foil rolls, UV coating, embossing, debossing, cutting, die cutting, edge color, adhesive material, transparent material and other finishing processes.

• Color shown on phones, tablets, monitors, photos and digital proofs may differ from the final printed product.
• Paper, film, adhesive, foil, coating, ink and finishing materials may vary slightly between production batches.
• Cutting, die cutting, alignment, registration, edge position, embossing, debossing, foil stamping and UV placement may have reasonable production tolerance.
• If a project requires strict color or material control, the requirement must be discussed before quotation, payment and production.
• Sample books, previous samples, website photos and reference images are useful references but may not guarantee exact replication in every production batch.

8. Production Time, Lead Time & Delay

Production time depends on order complexity, material availability, artwork readiness, proof approval, payment status, production queue, finishing process, packing requirement and quantity. Any estimated production time is an estimate unless ZIVFY confirms a specific commitment in writing.

• Production time usually starts after required payment or deposit, final artwork files, order details and required approvals are completed.
• Artwork delay, late proof approval, missing files, unclear instructions or delayed payment may delay production or shipment.
• Complex finishing, custom material, special color, large quantity or special packing may require additional time.
• If an unexpected production delay occurs, ZIVFY will communicate the updated status and discuss reasonable next steps.

9. Order Changes, Cancellation & Returns

Custom printed products are made to order according to customer-specific artwork, material, size, quantity and finishing requirements. They are not ordinary ready-stock products and are generally not eligible for casual returns, buyer’s remorse returns or returns because the customer no longer needs the confirmed order.

• Before payment or production setup, order changes may be discussed depending on project status.
• After artwork setup, file repair, proof preparation, material purchase, plate preparation, mold preparation or production has started, cancellation or major changes may not be possible.
• If cancellation is accepted after paid work has begun, completed work, purchased materials, setup cost, proof cost, transaction charges and other incurred costs may be deducted.
• Returns, refunds, remakes or replacements are reviewed case by case only when a verified ZIVFY-side production issue exists.
• Approved artwork errors, customer-side file problems, changed preferences, wrong delivery information or destination customs issues are generally not grounds for return or refund.

10. Shipping, Duties, Taxes & After-Sales

Shipping method, freight cost, delivery expectation and after-sales handling are confirmed or reviewed according to the specific order. Shipping cost is generally paid by the buyer unless otherwise agreed in writing.

Unless otherwise agreed before payment, destination import duties, VAT, GST, customs clearance fees, brokerage fees, local handling fees or other destination-country charges are generally the responsibility of the buyer or receiver.

After-sales requests are reviewed according to the confirmed quote, approved artwork, written order details, production records, packing evidence, shipping records and delivery evidence. If a confirmed ZIVFY-side production error is verified, ZIVFY will review the case and discuss a reasonable solution.

11. Intellectual Property, Customer Content & Prohibited Use

The customer confirms that all artwork, logos, trademarks, brand names, photos, illustrations, text, QR codes and other content supplied to ZIVFY are owned by the customer or used with proper authorization.

• The customer is responsible for any legal claim, infringement claim, trademark dispute, copyright issue, privacy issue or third-party complaint arising from customer-provided content.
• ZIVFY may refuse, pause or cancel projects that appear illegal, infringing, counterfeit, misleading, unsafe, abusive, fraudulent or otherwise unsuitable.
• ZIVFY may use product photos, sample photos or production images for internal records, portfolio display or marketing only when appropriate and not restricted by written agreement.
• If a project is confidential, the customer should state the confidentiality requirement in writing before production or sample use.

12. Website Information, Examples & Availability

Website content, product pages, images, samples, descriptions, specifications and finishing examples are provided for general information and quotation reference. They do not automatically guarantee stock availability, identical material batch, exact color, exact finish, exact production method or fixed pricing for every project.

• ZIVFY may update website content, product information, page structure, pricing direction or service scope at any time.
• Website examples may include sample projects, reference visuals, production demonstrations or representative product directions.
• Final order details must be confirmed through written communication, quotation, invoice, artwork approval or production confirmation.

13. Limitation of Liability & Force Majeure

To the maximum extent permitted by applicable law, ZIVFY’s total liability for a specific order is limited to the amount actually paid by the customer for the affected order or affected portion of the order.

• ZIVFY is not liable for indirect, incidental, special, consequential or business losses, including lost profit, lost sales, missed events, missed campaigns, reputational loss or downstream customer claims.
• ZIVFY is not responsible for issues caused by customer-approved files, customer-provided content, unclear instructions, destination customs, carrier delay, unpaid local charges or circumstances outside ZIVFY’s reasonable control.
• ZIVFY is not responsible for delay or failure caused by natural disasters, war, epidemic, government action, customs restrictions, labor disruption, courier disruption, material shortage, equipment failure, network disruption or global supply chain disruption.
• Nothing in these terms is intended to exclude liability that cannot be excluded under applicable mandatory law.

14. Governing Law, Disputes & Contact

If a dispute occurs, both parties should first attempt to resolve it through good-faith communication. Unless otherwise required by applicable mandatory law or agreed in writing for a specific order, these terms are governed by the laws of the People’s Republic of China, and disputes shall be handled through competent courts or dispute resolution channels applicable to ZIVFY’s operating location.

For questions about these Terms of Service, custom print orders, artwork review, payment, shipping or after-sales support, contact ZIVFY before placing or approving an order.

• Email: [email protected]
• Tel / WhatsApp: +86 176 2320 2917
• Location: Industrial Park, Dongtai, Jiangsu, China