Privacy Policy

1. Who we are

ZIVFY provides custom printing and packaging-related products for business customers, including premium business cards, labels, envelopes, packaging inserts, and other custom printed materials.

Our website address is https://zivfy.com. For privacy-related questions, please contact us through our website contact page at https://zivfy.com/contact/.

2. Information we collect

We collect information that helps us respond to inquiries, review custom printing requirements, prepare quotations, process orders, and improve our website experience.

3. How we use information

We use the information we collect for business and website operation purposes, including:

• Responding to quote requests, product questions, and customer service messages.
• Reviewing artwork, materials, sizes, finishes, packaging requirements, and production feasibility.
• Preparing quotations, invoices, order confirmations, proofs, and production instructions.
• Producing, packaging, shipping, and following up on custom printing orders.
• Communicating about artwork changes, sample reviews, delivery issues, after-sales support, and project updates.
• Improving our website, product pages, forms, content, and user experience.
• Maintaining website security, preventing fraud, and protecting our business, customers, and website systems.
• Complying with applicable legal, tax, accounting, logistics, and business record requirements.

4. Artwork, logos, and uploaded files

Custom printing projects often require customers to send artwork files, logos, brand assets, packaging designs, product images, addresses, names, phone numbers, QR codes, and other design-related content. Some files may contain personal information or confidential business information.

We use submitted files only for quote review, production evaluation, proofing, manufacturing, quality checking, customer support, and related project communication. We do not claim ownership of your artwork. You are responsible for ensuring that you have the rights, permissions, and approvals needed to submit the artwork and request production.

5. Cookies and analytics

Our website may use cookies, analytics tools, security tools, and similar technologies to operate the website, remember preferences, understand page performance, protect against spam or abuse, and improve user experience.

Cookies may be set by our website platform, hosting provider, analytics tools, form tools, security tools, or other service providers. You can usually control or delete cookies through your browser settings. If you disable cookies, some website features may not work correctly.

6. How we share information

We do not sell your personal information to advertisers. We may share necessary information with trusted service providers and business partners only when needed to operate the website, communicate with you, process orders, produce custom products, or deliver services.

• Website and hosting providers: to operate, secure, maintain, and back up our website.
• Form, email, and communication tools: to receive inquiries, reply to customers, and manage project communication.
• Payment and invoicing providers: to process payment status, invoices, and related transaction records. We do not store full credit card numbers on our website.
• Production and fulfillment partners: when required for manufacturing, packaging, quality checking, or delivery of custom products.
• Shipping and logistics providers: to arrange courier, air freight, freight forwarding, customs-related shipment documents, and delivery tracking.
• Professional and legal support: when needed for accounting, compliance, dispute resolution, fraud prevention, or legal obligations.

7. International orders and data transfers

ZIVFY works with international customers and may process inquiries, artwork, production details, and shipping information across different countries or regions. By sending information to us, you understand that your information may be processed or stored outside your country or region where privacy laws may differ.

We take reasonable steps to protect information according to the nature of the data and the purpose of processing.

8. Data retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including quote communication, production records, order history, after-sales support, accounting, legal compliance, and business recordkeeping.

Artwork files, quote files, production notes, and order records may be retained when needed for repeat orders, customer service, dispute resolution, quality review, or legal and accounting requirements. When information is no longer needed, we may delete, archive, or anonymize it.

9. Data security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email, file upload, or internet transmission method is completely secure.

Please avoid sending highly sensitive personal information unless it is required for your project. If you need to share confidential artwork or sensitive project information, contact us first so we can review the appropriate submission method.

10. Your choices and rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent related to your personal information.

To make a privacy request, contact us through our contact page. We may need to verify your identity and the relevant project or order before responding. Some information may need to be retained for legal, accounting, security, fraud prevention, dispute resolution, or production record purposes.

11. Marketing communication

If you contact us or become a customer, we may use your contact information to communicate about your project, quote, order, sample request, or related business inquiry. We may also send occasional business updates if permitted by applicable law.

You can request that we stop sending non-essential marketing messages. We may still send service-related messages about quotes, orders, invoices, shipping, or after-sales matters.

12. Children’s privacy

Our website and services are intended for business customers and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

13. Third-party links

Our website may include links to third-party websites, platforms, shipping providers, payment providers, social media pages, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing information to them.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, legal requirements, or privacy practices. When we update the policy, we will revise the “Last updated” date at the top of this page.

15. Contact us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact ZIVFY through our contact page:

https://zivfy.com/contact/